Support Privacy Notice

Information we collect

We collect the information you choose to provide, including your name, email address, support topic, order number, product details, description of the issue, and any photos or videos you attach.

While you complete the form, a temporary text draft is kept only in the current browser tab to protect your work from an accidental refresh. It is removed after a successful submission or when the tab session ends. Attachments are not included in this temporary draft.

How we use it

• To identify, investigate, and respond to your request.
• To evaluate warranty, return, replacement, or troubleshooting needs.
• To maintain service records and improve product support.
• To protect the support service from spam, fraud, and abuse.

Service providers and storage

FULEN uses website hosting, secure storage, and email-delivery providers to operate customer support. These providers process support information on our behalf so that requests can be stored and delivered to our support team.

How long we keep it

We retain support records only for as long as reasonably necessary to resolve the request, provide follow-up service, meet legitimate business needs, and comply with applicable requirements.

Your choices

You may ask us to access, correct, or delete support information you submitted, subject to applicable requirements and records we need to keep. Contact service@fulen.lifeand include your case number when available.

Contact us

Questions about this notice may be sent to service@fulen.life.